User Interface Design for Web and Windows Usability Testing Website Usability Report Card Web Usability Seminar A positive user experience is critical to the success of every software product and website. A recent research study found that 77% of customers did not return to a website after a bad experience. Specialties E-commerce Websites Financial Services Websites Establishing a Process for User-Centered Design Managing User Interface Design Projects User Interface Design for Web and Windows Increased sales and customer satisfaction, lower development and support costs, these are the benefits delivered with well-designed websites and software. We have over 15 years of experience helping companies achieve their goals. User Requirements and Task Analysis Conceptual Modeling Information Architecture & Scenario Design Prototyping Collaborating with marketing, creative and development staff Usability Testing We evaluate the usability of a web site or software application through an objective, structured process called a usability test. Steps: Recruit a representative cross-section of potential users (typically 6-8). Participants perform tasks using the site or product without assistance. You observe customers behind a one-way mirror as they perform the tasks. Participants are asked to "think-aloud" while performing the tasks. Participant’s feedback, mouse movements and facial expressions are recorded on videotape. Findings and Recommendations are documented. Website Usability Report Card We grade your site in 7 critical areas of usability, identifying areas of your site that may be frustrating or confusing customers. Usability Areas Visibility & Readability Simplicity Performance Navigation & Organization Consistency Feedback Tolerance Web Usability Seminar Learn low-cost techniques that you can implement immediately. Topics include: What is Usability and Why is it Important? 5 Top Reasons for Website Failure 7 Critical Areas of Usability Incorporating Customer Feedback: The Customer-Focused Design Process 10 Tips for Designing Easy-to-Use Websites Real websites are used to illustrate the concepts and techniques presented.